What are Your Challenges?
You may find one or more of the following “wishes” fitting your
circumstances.
Service Excellence
Innovation
and market leadership
I wish:
More employees were really striving
for excellence.
I knew whether families were really
satisfied with our performance.
We had more good ideas for improving
service.
Families better understood the value
we add.
We made fewer mistakes.
I knew whether our website was helpful
We could be more consistent in our
quality and deliver
what we promise.
Planning for the Future
Doing things right and doing the right
thing
I wish:
I knew if we were doing the right
things to assure our future.
People would stay focused on
priorities and see projects through.
Everyone in the company bought into
our vision.
We had better relationships with
suppliers and
potential
marketing partners.
Leadership and Employee Development
Coaching,
education, and teamwork
I wish:
Staff would solve more problems on
their own.
Valued employees would not leave for
other opportunities.
There were fewer arguments about petty
issues.
Staff would care, as much as I do.
Marketing & Sales
Communications
and sales management
I wish:
We were more effective following up
with families.
Our website generated more and better
leads.
Our materials communicated our image
and value better.
Sales were better.
More families would recommend us to
others.
Managing for Profit
Managing for the bottom line
I wish:
I knew how we could be more
profitable.
We were doing more with less.
I knew our efforts in the community
were getting an ROI.
We had better information for making
pricing decisions.
We had a fundraising organization for
charitable contributions.
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